Returns & Exchanges
We want you to be completely satisfied with your Seiko timepiece, which is why we offer a 30-day return window for products purchased directly through our official online boutique. Items must be in their original, unworn condition with all packaging, tags, and protective plastics intact to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your watch in its original Seiko presentation box, including the warranty card and manual, and place it inside a secure shipping carton.
Label and Ship
Affix the provided pre-paid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the condition of the timepiece, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing